General Questions

Twins Baby already in Malaysia market since 2009 and Twins Baby are shopping places for baby items with great environment and great privileges.

  • Twins Baby juvenile furniture is fully made in Malaysia with sturdy, strong, top quality material and with quality control from its mother company which is one of the largest baby cot manufacturer in the world.
  • Twins Baby “Supplier brand” products are supplied from our verified supplier with carefully chooses by us and it is safe and great quality.

You may click here for our store location nationwide in Malaysia or you may purchase in our website (




Juvenile Furniture’s

Twins Baby Juvenile Furniture’s are made in Malaysia with export quality. All products have been carefully choose with using top quality material and all the wood we using is already been treated and non-toxic paint is applied in our furniture to ensure it is safe for your baby.

Most of our products have safety standard in oversea country. Due to our factory manufacturer is doing OEM order therefore all the safety standard is keep by our buyer in oversea.

We are proud to say that our Juvenile Furniture’s are one of the largest baby cot manufacturer in the world! We have export to many countries such as USA, Japan, UK, Hong Kong, Australia and others! 

We only taking bulk quantity order such as 1000pcs per order and we do not take customize order for end user customer.

Yes, all of our juvenile furniture’s manufacturer products will be have 1year warranty from the manufacturing defect. 

Yes, but charges will be applied and all the details such as model number and the products description have to let us know. 

Contact us at or call us immediately and discuss for a solution. 

Contact us at or call us immediately and discuss for a solution. 

Sorry, no exchangeable is allowed if the products already been used or the carton already been opened.

Sure! You may disassemble the products by yourself. Most of our products are using allen key and only specific furniture need other tools to dissemble and some of our furniture is fully assembled. 

Online Orders

Twins Baby is committed to ensuring that your personal details will be kept safe at all times and has a number of fraud prevention measures in place. We will never store your credit card number and payment information on our servers.

We will send you an order acknowledgement email as soon as you have paid for your order. This email contains details of the products you have ordered, the total cost of the order including shipping and delivery, and your order number.

Please email us at and we will response you as soon as possible. (Usually within 24hours) in business day.

Please refer to Order & Delivery page for complete details of delivery timeframe.

All the products come from our Puchong HQ store.

Sorry, we can’t accept order online and own collection in our branch.

Most of our products in the website is selling in all Twins Baby store but some of the products will be run out of stock.

Please refer to our Return for further information.

Unfortunately no, cancel is not allow once you already place your order in our website.



Other Orders

All products currently we only accept and delivery in Malaysia only. For oversea order, please contact us at for further info. online store accept variety of payment including Paypal, Visa, Master credit and debit cards and major Malaysia’s local payment modes. 

Yes, your credit card details and other payment information are transmitted by SSL directly to a secure electronic vault. We don’t store your credit card number on our servers or anywhere else. 

Twins Baby online store accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. Ipay88 also uses 3D secure where extra authentication from the bank is required. 

Do not worry because our payment gateway partner, ipay88 (owned by Sdn Bhd) collects payment on behalf of Twins Baby online store.

iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us. 

  • When you submit your payment details, the iPay88 payment service will request authorization from your Card Issuer and carry out any fraud screening checks on Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
  • A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with Twins Baby online store. It will be sent by iPay88 to the email address you have provided when entering your payment details.
  • If you receive more than one email and you have only made one purchase, please contact and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

Wholesale information

We only will sell our house brand products to retailer. Please email us at for further info.