Return & Refund Policy
Thanks for shopping at Twins Baby. If you are not entirely satisfied with your purchase, we're here to help.
- Returns and exchanges require your original packing slip or a copy of your e-mail shipping confirmation within 14 days of the date of delivery.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Shipping fee of return bear by buyer
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us.